Front-of-house security
Trained officers in tailored uniforms supporting reception, lobby and concierge during peak periods.
Hospitality Security
Hotel security that protects your guests — and your reputation
Specialist hotel security officers trained to deliver safety inside a five-star experience. Visible when needed, invisible when not.
A different kind of officer
Guests should feel at home — and never feel watched
Great hotel security is a balancing act. Our officers are selected for their service mindset as much as their security expertise. They understand the rhythm of a hotel, work seamlessly with concierge, front desk and housekeeping, and know when to step in and when to step back.
- Front-of-house ambassadors who read situations early
- Overnight duty managers and night auditor support
- Incident management, evictions and de-escalation
- VIP and high-profile guest protocols
- Discretion and impeccable presentation
What's included
A complete hospitality security programme
Night management
Overnight cover from 23:00–07:00 with full duty-manager capability, including lockdown and patrols.
Risk assessments & SOPs
Documented risk assessments, standard operating procedures and contingency plans for every site.
Major incident plans
Pre-built protocols for fire, evacuation, hostile reconnaissance and medical incidents — tested with your team.
VIP & close protection
Discreet support for high-profile guests including arrival/departure planning and floor-level oversight.
CCTV oversight
Active monitoring of your CCTV from our 24/7 control room — never passive recording alone.
Free hospitality security review
Let an experienced hotel security specialist walk your property, review your existing arrangements and propose a tailored solution — at no cost.